Annual Report 2020

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Short-Term Insurance Office Statistics

Complaint types resolved in favour of the insured

Motor

Homeowners'

Commercial

Household Contents

Other

2020

0
Total Closed
0
Resolved
0 %
Ratio
0
Total Closed
0
Resolved
0 %
Ratio
0
Total Closed
0
Resolved
0 %
Ratio
0
Total Closed
0
Resolved
0 %
Ratio
0
Total Closed
0
Resolved
0 %
Ratio

2019

0
Total Closed
0
Resolved
0 %
Ratio
0
Total Closed
0
Resolved
0 %
Ratio
0
Total Closed
0
Resolved
0 %
Ratio
0
Total Closed
0
Resolved
0 %
Ratio
0
Total Closed
0
Resolved
0 %
Ratio

Complaint types

Rand value of complaints resolved in favour of the insured

Commercial
Homeowners’
Household
Motor
Other
Total
2016
10 159 765.28
16 029 453.83
6 372 811.38
59 238 532.81
7 339 029.55
99 139 592.85
2017
17 622 893.50
10 438 651.39
4 023 243.71
39 488 281.91
4 706 791.94
76 279 862.45
2018
13 666 388.20
14 031 727.18
3 214 442.85
50 903 691.52
3 666 389.47
85 482 639.22
2019
18 255 299.01
14 653 628.32
2 958 039.99
47 701 385.68
11 366 537.68
94 934 890.68
2020
38 909 691.15
15 703 055.02
3 782 112.41
48 908 741.25
12 245 301.72
119 548 901.55

Types of complaints

Finalisation per period

Total complaints received and total complaints closed