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Annual Report 2020
Results
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Table of contents
About
Members of the Council – OLTI
Members of the Ombudsman’s Committee – OLTI
Staff – OLTI
Subscribing members – OLTI
Board of Directors – OSTI
Staff – OSTI
Subscribing members – OSTI
Reports
Foreword by the Chairperson of the Ombudsman’s Council – OLTI
Report by the Chairperson of the Ombudsman’s Committee – OLTI
Report by the Deputy Ombudsman – OLTI
Foreword By The Chairperson Of The Board – OSTI
Report by the Chief Executive Officer – OSTI
Report by the General Manager: Finance Matters – OSTI
Report by the Ombudsman
Independent External Assessor
Matters of Interest – OLTI
Trends
Case Report 44: Income disability benefits – frequency of medical reviews
Case Report 45: Compensation for poor service
Case Report 46: Exclusion – evidence – insurer insists policyholder must provide documents
Case Report 47: Claim declined due to pre-existing condition
Case Studies – OSTI
Perception VS Reality
Failure To Prove Due Care And Precaution, Based On Speeding
Business Interruption Insurance In A Worldwide Pandemic (Covid-19)
Should Companies Be Doing More To Verify An Employee’s Driver’s Licence?
Remote Jamming – Common Sense, Fairness And Equity
Non-disclosure Of Criminal Charges At Sales Stage
No Prospects Of Success – Legal Expenses
Do Not Let Anyone Drive Your Car Without A Licence!
Statistics
Key Figures
Statistics Long Term Insurance – OLTI
Statistical summary of full cases finalised – OLTI
Complaints data for Subscribing members – OLTI
Office Statistics – OSTI
Explanatory Notes On Insurer Statistics – OSTI
Insurer Statistics – OSTI
A statistical analysis of matters closed by OSTI in 2020
Video Gallery
Home
Table of contents
About
Members of the Council – OLTI
Members of the Ombudsman’s Committee – OLTI
Staff – OLTI
Subscribing members – OLTI
Board of Directors – OSTI
Staff – OSTI
Subscribing members – OSTI
Reports
Foreword by the Chairperson of the Ombudsman’s Council – OLTI
Report by the Chairperson of the Ombudsman’s Committee – OLTI
Report by the Deputy Ombudsman – OLTI
Foreword By The Chairperson Of The Board – OSTI
Report by the Chief Executive Officer – OSTI
Report by the General Manager: Finance Matters – OSTI
Report by the Ombudsman
Independent External Assessor
Matters of Interest – OLTI
Trends
Case Report 44: Income disability benefits – frequency of medical reviews
Case Report 45: Compensation for poor service
Case Report 46: Exclusion – evidence – insurer insists policyholder must provide documents
Case Report 47: Claim declined due to pre-existing condition
Case Studies – OSTI
Perception VS Reality
Failure To Prove Due Care And Precaution, Based On Speeding
Business Interruption Insurance In A Worldwide Pandemic (Covid-19)
Should Companies Be Doing More To Verify An Employee’s Driver’s Licence?
Remote Jamming – Common Sense, Fairness And Equity
Non-disclosure Of Criminal Charges At Sales Stage
No Prospects Of Success – Legal Expenses
Do Not Let Anyone Drive Your Car Without A Licence!
Statistics
Key Figures
Statistics Long Term Insurance – OLTI
Statistical summary of full cases finalised – OLTI
Complaints data for Subscribing members – OLTI
Office Statistics – OSTI
Explanatory Notes On Insurer Statistics – OSTI
Insurer Statistics – OSTI
A statistical analysis of matters closed by OSTI in 2020
Video Gallery
Menu
Home
Table of contents
About
Members of the Council – OLTI
Members of the Ombudsman’s Committee – OLTI
Staff – OLTI
Subscribing members – OLTI
Board of Directors – OSTI
Staff – OSTI
Subscribing members – OSTI
Reports
Foreword by the Chairperson of the Ombudsman’s Council – OLTI
Report by the Chairperson of the Ombudsman’s Committee – OLTI
Report by the Deputy Ombudsman – OLTI
Foreword By The Chairperson Of The Board – OSTI
Report by the Chief Executive Officer – OSTI
Report by the General Manager: Finance Matters – OSTI
Report by the Ombudsman
Independent External Assessor
Matters of Interest – OLTI
Trends
Case Report 44: Income disability benefits – frequency of medical reviews
Case Report 45: Compensation for poor service
Case Report 46: Exclusion – evidence – insurer insists policyholder must provide documents
Case Report 47: Claim declined due to pre-existing condition
Case Studies – OSTI
Perception VS Reality
Failure To Prove Due Care And Precaution, Based On Speeding
Business Interruption Insurance In A Worldwide Pandemic (Covid-19)
Should Companies Be Doing More To Verify An Employee’s Driver’s Licence?
Remote Jamming – Common Sense, Fairness And Equity
Non-disclosure Of Criminal Charges At Sales Stage
No Prospects Of Success – Legal Expenses
Do Not Let Anyone Drive Your Car Without A Licence!
Statistics
Key Figures
Statistics Long Term Insurance – OLTI
Statistical summary of full cases finalised – OLTI
Complaints data for Subscribing members – OLTI
Office Statistics – OSTI
Explanatory Notes On Insurer Statistics – OSTI
Insurer Statistics – OSTI
A statistical analysis of matters closed by OSTI in 2020
Video Gallery
PDF Report
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Insurance-Ombudsman-AR2020
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