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Annual Report 2020

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Table of contents
About
Reports
Matters of Interest – OLTI
Case Studies – OSTI
Statistics
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Home
Table of contents
About
Reports
Matters of Interest – OLTI
Case Studies – OSTI
Statistics
Video Gallery

Menu

Home
Table of contents
About
Reports
Matters of Interest – OLTI
Case Studies – OSTI
Statistics
Video Gallery

Table of Contents

Both Offices

Key Figures
Report by the Ombudsman
Other Offices

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Key Figures
Report by the Ombudsman
Other Offices

Foreword by the Chairperson of the Long-Term Insurance Ombudsman’s Council
Members of the Council
Report by the Long-Term Insurance Deputy Ombudsman
Long-Term Insurance Independent External Assessor
Statistics: Long Term Insurance
Statistical Summary of Long-Term Insurance Cases Finalised
Matters of Interest for Long-Term Insurance
Report by the Chairperson of the Long-Term Insurance Ombudsman’s Committee
Members of the Ombudsman’s Committee
Complaints Data for Long-Term Insurance Subscribing Members
Staff
Subscribing members

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Foreword by the Chairperson of the Long-Term Insurance Ombudsman’s Council
Members of the Council
Report by the Long-Term Insurance Deputy Ombudsman
Long-Term Insurance Independent External Assessor
Statistics: Long Term Insurance
Statistical Summary of Long-Term Insurance Cases Finalised
Matters of Interest for Long-Term Insurance
Report by the Chairperson of the Long-Term Insurance Ombudsman’s Committee
Members of the Ombudsman’s Committee
Complaints Data for Long-Term Insurance Subscribing Members
Staff
Subscribing members

Osti Single Colour Teal

Foreword by the Chairperson of the Short-Term Insurance Board
Short-Term Insurance Board of Directors
Report by the Chief Executive Officer
Report by the General Manager – Finance Matters
Office Statistics: Short-term Insurance
A Statistical Analysis of Short-Term Insurance Matters Closed in 2020
Explanatory Notes on Short-Term Insurer Statistics
Short-Term Insurer Statistics
Short-Term Insurance Case Studies
Staff
Subscribing members

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Foreword by the Chairperson of the Short-Term Insurance Board
Short-Term Insurance Board of Directors
Report by the Chief Executive Officer
Report by the General Manager – Finance Matters
Office Statistics: Short-term Insurance
A Statistical Analysis of Short-Term Insurance Matters Closed in 2020
Explanatory Notes on Short-Term Insurer Statistics
Short-Term Insurer Statistics
Short-Term Insurance Case Studies
Staff
Subscribing members

Reports

Chairman's report
Ombudsman's report
CEO's report
Finance report
Audio Reports

Statistics

Office Statistics
A statistical analysis of matters closed by OSTI in 2019
Explanatory Notes
Insurer Statistics

Articles

The uninsured and the not so insured
Misrepresentation after the inception of the policy
Same-same, but different…
The fast track process

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OSTI’s role in resolving disputes
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Members of the Ombudsman scheme
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