Table of Contents Both Offices Key Figures Report by the Ombudsman Other Offices Menu Key Figures Report by the Ombudsman Other Offices Foreword by the Chairperson of the Long-Term Insurance Ombudsman’s Council Members of the Council Report by the Long-Term Insurance Deputy Ombudsman Long-Term Insurance Independent External Assessor Statistics: Long Term Insurance Statistical Summary of Long-Term Insurance Cases Finalised Matters of Interest for Long-Term Insurance Report by the Chairperson of the Long-Term Insurance Ombudsman’s Committee Members of the Ombudsman’s Committee Complaints Data for Long-Term Insurance Subscribing Members Staff Subscribing members Menu Foreword by the Chairperson of the Long-Term Insurance Ombudsman’s Council Members of the Council Report by the Long-Term Insurance Deputy Ombudsman Long-Term Insurance Independent External Assessor Statistics: Long Term Insurance Statistical Summary of Long-Term Insurance Cases Finalised Matters of Interest for Long-Term Insurance Report by the Chairperson of the Long-Term Insurance Ombudsman’s Committee Members of the Ombudsman’s Committee Complaints Data for Long-Term Insurance Subscribing Members Staff Subscribing members Foreword by the Chairperson of the Short-Term Insurance Board Short-Term Insurance Board of Directors Report by the Chief Executive Officer Report by the General Manager – Finance Matters Office Statistics: Short-term Insurance A Statistical Analysis of Short-Term Insurance Matters Closed in 2020 Explanatory Notes on Short-Term Insurer Statistics Short-Term Insurer Statistics Short-Term Insurance Case Studies Staff Subscribing members Menu Foreword by the Chairperson of the Short-Term Insurance Board Short-Term Insurance Board of Directors Report by the Chief Executive Officer Report by the General Manager – Finance Matters Office Statistics: Short-term Insurance A Statistical Analysis of Short-Term Insurance Matters Closed in 2020 Explanatory Notes on Short-Term Insurer Statistics Short-Term Insurer Statistics Short-Term Insurance Case Studies Staff Subscribing members